How Do I Follow-up On A Request Once It Has Been Resolved?

To follow-up on a request once it has been resolved simply login to the support portal, navigate to “My Activities”, select the relevant request by clicking on the subject line and “Add to conversation” and Submit.

This will automatically re-open the ticket and our support staff will follow-up.

Alternatively you can simply reply to the relevant e-mail request chain and the ticket will be re-opened.